What are your payment terms?
We accept T/T, Trade Assurance on Alibaba, and other secure payment methods. Sample fee is refundable upon bulk order confirmation.
Can you handle export documents and after-sales?
Yes. We provide all customs clearance documents (Commercial Invoice, Packing List, CO, Form E, etc.). We offer professional after-sales support, including remote diagnosis and EU local warehouse service.
Are you a manufacturer or a trading company?
We are a professional manufacturer dedicated to electric and cargo e-bikes, backed by 15+ years of industry experience and certifications. We provide full OEM & ODM services.We have extensive project experience in key markets worldwide, including the United States, Australia, Japan, and across Europe (France, Italy, Denmark, Poland, Germany, Belgium, the Netherlands, Austria, etc.). Our products and solutions are tailored to meet diverse regional regulations and consumer preferences.
What about quality and certifications?
We implement strict quality control with CE, EN15194, ISO9001 certifications. All e-bikes comply with EU/US standards. Our standard warranty is 12-24 months from shipment date.This covers key parts like the motor, battery, controller, recharger, display and frame against manufacturing defects.For more details, please ask for our full warranty policy.
Can you do customization (OEM/ODM)?
Yes. We specialize in customization including logo, color, packaging, and key components (battery, motor, display, etc.). Our team supports from 3D design to mass production.Beyond product customization (OEM/ODM), we offer brand partnership opportunities. Selected models are available for distribution or store retail under your brand. We are committed to supporting your business growth and achieving mutual success.
Do you provide samples? How to ship them?
Yes, samples are available. For battery-built-in e-bikes, we usually recommend sea shipping for reliability. Express (UPS/FedEx) is optional but subject to destination regulations.
What is the lead time for production and delivery?
Samples: ~15 days. Bulk order (e.g., 1 container): ~35-50 days. We also have in-stock models for faster shipment (5-7 days). Delivery terms: EXW, FOB, DDP are available.
Is this bike street-legal?
This model is designed as the best electric dirt bike for off-road and private property use only, and it is not street-legal on public roads. Before ordering, please confirm you are 12 years of age or older. Always comply with local laws and regulations, wear a helmet, and put safety first when riding.
