Where is Qlife based and where do you ship from?
Our factory is located in Tianjin, China. For US customers, we ship directly from our local warehouses in California, Texas, and New Jersey. This provides a fast, local experience for both individual buyers and business partners.
How long will it take to receive my order in the United States?
For orders from our US warehouses, delivery typically takes 3 to 7 business days.
Are there any extra fees or import taxes for US customers?
No. All products shipped from our US warehouses are DDP (Delivered Duty Paid). This means customs duties and taxes are already included in the price. What you see is exactly what you pay.
Do you ship to other countries?
Yes. We ship worldwide from our factory in China. We offer flexible shipping terms like FOB, CIF, or DDP to meet global business needs.
Are your bikes safe and certified?
Yes. Our products are TUV Rheinland Certified and meet the UL 2849 safety standard. This ensures the highest level of electrical and fire safety, which is essential for the US market.
What is your warranty policy?
We offer a 1-year warranty against defects in materials and workmanship. Our US-based support team is available to help with any technical questions.
Do you offer wholesale opportunities or partnership?
Absolutely. We are looking for local dealers and offer high retail margins of 40-50%. We also support drop-shipping from our US warehouses to help businesses grow with zero inventory risk.
Can I customize the products with my own brand?
Yes. We provide professional OEM and ODM services for bulk orders. We can customize colors, specifications, and add your private logo to the products.
